Tammy T. Durland
47 Spring St.
Keeseville, NY 12944
Voice: (518) 834-6083 FAX (518) 834-9934
November 1995 to Present -- Stafford, Trombley, Purcell, Lahtinen, Owens & Curtin Law Offices
Provided administrative assistance to the managing partner of the area's largest legal firm. Streamlined and modernized filing system, and provided in-house low level training and support for a 25 user Novell LAN. Received and directed all incoming telephone calls.
April 1995 to September 1995 -- Adirondack Cycle & Marine, Plattsburgh New York
Processed loan applications to 6 separate lenders. Prepared loan paperwork when approved and submitted package to lending institution. Accomplished all paperwork concerning sale of vehicle. Entered into inventory all shipments and removed from inventory when sold. Answered phones and directed inquiries to the appropriate department. Assisted bookkeeper with posting charges on account.
August 1993 to March 1995 -- Babbages, Champlain Centers North
Responsible for running a computerized Point of Sale (POS) cash register. Ensured store was organized and stock was merchandized properly. Greeted customers as they were entering and leaving the store. Assisted customers with finding software that would work on their computer systems and would do what they needed.
October 1990 to March 1995 -- US Air Force, Plattsburgh New York
Supervised 5 individuals providing personnel and administrative support to over 145 personnel. Responsible for developing and implementing a training plan for new personnel and oversaw all aspects of quality control of services provided. Assisted commander's secretary in scheduling appointments. Managed and inventoried over 25 computers and their software. Scheduled and assisted with inspections of other agencies. Conducted formal training for new personnel on handling of classified information. Ensured all appointments and deadlines were met.
September 1987 to October 1990 -- US Air Force, Ramstein Germany
Maintained computer/paper records on 2200 personnel throughout Europe. Briefed policies/procedures to high and low ranking individuals. Kept 6 other offices appraised of changes and an access roster updated for over 50 classified offices. Processed all requests to change position classifications. Prepared monthly/annual reports for superiors. Performed staff assistance visits and inspections.
December 1984 to August 1987 -- US Air Force, Mountain Home Idaho
Clerk-typist for over 30 engineers/draftsmen. Set up/maintained 3 file plans. Searched files for required information, operated a charge out system keeping track of all information taken out of the files. Received and directed all incoming telephone calls. Distributed mail for all offices.
Word Perfect, Word, Excel, GroupWise, Powerpoint, Quicken, Publisher, WordStar, and Form Filler under various operating environments including MS DOS, Windows 3.11, Windows 95, and Novell.
Dictaphone/Transcriber, Minor PC, Laser printer and LAN trouble shooting
February 1985 to March 1985
Major: Administrative Specialist
232 Hours of instruction. Additional work done in December 1985 for
Specialist and in June 1992 for Technician certification.